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Welcome to the WineDirect Portal

Our online Fulfillment Portal provides immediate access to the information you need to provide superlative customer service. One of the most advanced technology platforms in wine fulfillment; it offers an intuitive user interface and a wealth of immediately accessible information.

Here's a link to the Documentation Site for more information.

If you have any questions or comments,  please don't hesitate to contact the Client Success Team.  We love hearing from you!

CONTACT US

Main Number:  800-819-0325
Client Services: 707-603-4011

Hours of Operation: Monday through Friday

 8:30 am- 5:00 pm

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Expect Delays for
Mardi Gras

Although operational, carriers are anticipating delays due to Mardi Gras from Friday, 2/21 to Tuesday, 2/25.

Carriers are anticipating local delays in the following states for Mardi Gras:

  • Alabama (AL)
  • Florida (FL)
  • Louisiana (LA)
  • Mississippi (MS)

Due to the celebrations, there will be some road closures and unavoidable service delays.

To help avoid delays, we encourage you to contact your customers to verify whether their location is open or able to receive deliveries before and after Mardi Gras celebrations.

New 2020
Club Checklist!

With the new decade, we have a new revamped Club and Allocation checklist.

We are happy to announce that we have revamped the Club and Allocation checklists. Some of the new features you will find include:

  • Temperature Control breakout - Making this easier for you to segment your orders!
  • CoolPack breakout - Forgot to send us your CoolPack count? Not to worry, it's now in your checklist!

Please take a look at the Club and Allocation checklist and let us know what you think!

If you have any questions or would like to submit a checklist for an upcoming Club or Allocation, please reach out to your Club Manager, Dominique Vestal, or your Account Manager. 

How's the Weather 
In Your Area?


With the ever changing weather, we hope to keep you updated as best as possible with any significant weather impacting the nation.

2/25 Update - Winter Storm To Impact Parts Of The Midwest To Northern New England

A winter storm will slowly develop over the Ohio Valley through Wednesday before rapidly strengthening while shifting into southeastern Canada Thursday. A band of snow will develop over the Midwest today into Wednesday, with snow shifting to the interior Northeast on Wednesday night and Thursday. Heavy lake effect snow is expected in the eastern Great Lakes snow belts on Thursday and Friday.

If you wish to prevent any orders from going out, we highly recommend our Weather Hold tool to prevent any future orders from shipping. 

Have you already submitted the order? Not to worry, please reach out to your Account Manager and/or your Account Coordinator for assistance. We can be reached by email at csoperations@winedirect.com or phone at 707-603-4011.