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Welcome to the WineDirect Portal

Our online Fulfillment Portal provides immediate access to the information you need to provide superlative customer service. One of the most advanced technology platforms in wine fulfillment; it offers an intuitive user interface and a wealth of immediately accessible information.

Here's a link to the Documentation Site for more information.

If you have any questions or comments,  please don't hesitate to contact the Client Success Team.  We love hearing from you!


Main Number:  800-819-0325
Client Services: 707-603-4011

Hours of Operation:
Monday through Friday
8:30am to 5pm


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Compliance Corner: Bringing you the latest and greatest on state changes and availability!

This year, we've seen a number of states change their DTC or adopt a DTC shipping program.

WineDirect is working diligently and staying on top of it!

But we have seen that a # of states are quickly getting backlogged with all the interest. While we patiently wait for the paper work to come in, here's a breakdown of where we are at:

Alabama (AL) - Effective 8/1/2021, WineDirect is ready! Please send us a copy of your AL permit to update the shipping channel. 

Kansas (KS) - Effective immediately, WineDirect is shipping!

Kentucky (KY) - WineDirect is now shipping! 

Tennessee (TN) - Effective 1/1/2022, TBD

Ohio (OH) - Effective 9/28/2021, more communication to come with the applicable clients.

If you have any questions or would like to open up a state shipping channel, please don't hesitate to reach out to your Account Managers and Account Coordinators. 

Our Temp Control shipping solutions are now available!

Like years past, we have our Temp Control Routes up and running again from all West Coast facilities:

With our COOLPACK services, we're introducing new DuraTherm COOLPACKs with Sustainable Packaging Technology for 6 and 12 packs. These packs offer superior insulation, are extremely lightweight and 100% recyclable. For all other sizes, we will continue to offer our traditional foam packs. 

Interested to get a head start and configure these services? Watch our training video for guidance.