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Welcome to the WineDirect Portal

Our online Fulfillment Portal provides immediate access to the information you need to provide superlative customer service. One of the most advanced technology platforms in wine fulfillment; it offers an intuitive user interface and a wealth of immediately accessible information.

Here's a link to the Documentation Site for more information.

If you have any questions or comments,  please don't hesitate to contact the Client Success Team.  We love hearing from you!

CONTACT US

Main Number:  800-819-0325
Client Services: 707-603-4011

Hours of Operation: Monday through Friday

8:30 am- 5:00 pm

CONNECT WITH US

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Weather Holds

Hurricane and Fire Seasons are upon us, don't forget to configure your Weather Holds to hold back orders from shipping to affected areas.

As we head into one of the toughest times of the year, in regards to weather, we highly recommend setting up Weather HoldsWeather Holds will assist in holding back orders to any of the states you decide to configure.

WineDirect will only ship when you decide or when the Weather Hold expires. 

If you decide to release 50+ orders from Weather Hold or a Weather Hold with 50+ orders is about to expire, please reach out to your assigned Account Manager to plan and schedule. 

For the latest on carrier alerts, please click on the carrier specific Service Alerts - UPS, FedEx, GSO

Expected Carrier Delays

Carriers are experiencing delays and we're anticipating these delays to continue as we head into our peak season.

We're sorry to inform you that carriers have been experiencing delays in key order scans, such as the initial possession scan after shipment, and/or arrival scans at the destination hubs. Regrettably, this also includes delivery delays across the board. Unfortunately, the impact is highly dependent on the hub the order is destined to.

Please rest assured that WineDirect is doing their best to keep up with the unprecedented order volumes we've seen since March 2020 and keeping our promise to ship on time. If we have any order shipment delays, we'll be sure to keep you informed. 

For any questions and/or concerns, our Client Success Team is on standby to assist. 

2020 Summer 
Shipping Incentives

Summer Shipping Incentives - Effective July 1st through September 30th, 2020

We're excited to announce some shipping incentives we're bringing you this summer to keep the DTC momentum going! We've automatically applied the following incentives to all of your orders:

  • 25% off all Overnight & Priority Overnight services
  • $5 off all COOLPACKs

With travel and visitation limited this summer, we believe this is the best way to help assist our clients stimulate more Ecommerce sales and provide impactful value.

As always, if you have any questions, please don't hesitate to reach out to your Account Manager.

 

2020 Summer 
Shipping Program

We're happy to announce our 2020 Summer Shipping Program!

Please check out our Summer Shipping offerings:

  • Added stops and frequency to the Southern Line:
  • Bulk Order Update Tool!
  • No longer edit an order 1 by 1, do it all in bulk, click here for more info.

For more information, please check out the Documentation Site.

As always, please don't hesitate to reach out to your Account Manager and Account Coordinator.

WineDirect Update: 
We're Open!

All WineDirect facilities are open and operational!

We're happy to announce that we're starting to open up our warehouses for limited client-facing activities, such as physical inventory counts. To schedule your next inventory count, please reach out to your Account Manager.

Our Client Success Team continues to work from home, as a preventive measure, and ready to assist you with all your shipping needs.

For information on COVID-19 and updates to shipping, please visit our COVID-19 Shipping Updates page for the latest and greatest.

For more information on how WineDirect is responding to COVID-19, please click here.