Increased Order
Processing Times
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As a result of more consumers shopping online in 2020 than ever before, we - like all other retailers and shippers - are handling record-breaking volume. We're getting your shipments out the door as fast as we can, and as of now, that means there is potential for an additional 1-2 days for all order processing.
We are committed to protecting the well-being of our team while working around the clock to ship your wine as fast as possible. We've extended our Client Success hours and are packing shipments 24 hours/day with added shifts.
We can't emphasize enough how important it is to set expectations with your customers. Encouraging them to order ahead of time with an extra cushion for shipping will better position you to give them a positive experience.
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Carrier Delays
Across All Service Levels
Carrier delays are expected to continue through the Holiday Season.
We're sorry to inform you that the carrier delays we experienced at the beginning of the pandemic are expected to continue through the Holiday Season and the end of the year.
What does this mean? Although orders may ship on time from our facility, once passed over to the carriers, there may be delays.
What type of delays can we expect? These can be delayed possession scans and prolonged periods of "Label Created" showing on the tracking #s, including delayed deliveries.
Are express orders exempt? Unfortunately, no. Carriers are experiencing delays across all service levels. We highly recommend factoring in carrier delays when placing orders.
For more carrier updates and tips, please click here. For any questions and/or concerns, our Client Success Team is on standby to assist.
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Don't Forget Our Trusty Weather Holds Tool
Extreme Weather Season is upon us, don't forget to configure your Weather Holds to hold back orders from shipping to affected areas.
As we head into one of the toughest times of the year, in regards to weather, we highly recommend setting up Weather Holds. Weather Holds will assist in holding back orders to any of the states you decide to configure.
WineDirect will only ship when you decide or when the Weather Hold expires.
If you decide to release 50+ orders from Weather Hold or a Weather Hold with 50+ orders is about to expire, please reach out to your assigned Account Manager to plan and schedule.
For the latest on carrier alerts, please click on the carrier specific Service Alerts - UPS,FedEx, GSO.
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WineDirect Update:
We're Open!
All WineDirect facilities are open and operational!
We're happy to announce that we're starting to open up our warehouses for limited client-facing activities, such as physical inventory counts. To schedule your next inventory count, please reach out to your Account Manager.
Our Client Success Team continues to work from home, as a preventive measure, and ready to assist you with all your shipping needs.
For information on COVID-19 and updates to shipping, please visit our COVID-19 Shipping Updates page for the latest and greatest.
For more information on how WineDirect is responding to COVID-19, please click here.
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