Keep your customers informed by using e-mail preferences
The E-Mail Preferences feature gives you the option to notify your customers via e-mail when important events or milestones transpire in the fulfillment system.
Currently, the events that are supported by e-mail notifications are:
• Shipment Claims
• Shipment Returns
• Inventory Receipts
• Shipment Redirects
To opt in to receive e-mail notifications, choose Administration, E-Mail Preferences. Once you have made the desired changes to your notification setup, click the save button at the bottom of the page and your changes will be stored. Note that these changes take effect immediately.
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3-Tier shipping update for the week of February 23.
3-Tier shipments to MA and NJ will be delayed by one day this week. This also affects the 3-Tier shipments to MA and NJ that left from AMC.
We will be updating this notification if Glenwillow is affected by future weather conditions which are not optimal for shipping wine. Please check here for updates.
On any day where the average temperature will be at, or below zero, we will hold all orders. We will always communicate this hold and offer the release of specific orders as needed.
Please be aware that carriers do not reimburse claims for damages to wine products due to adverse weather in transit.
If you have any questions, please reach out to your Account Manager.
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New feature release! Cancel orders in Vin65 & fulfillment
Customers who use Vin65 can now cancel orders in Vin65 and the cancellation request will flow through to WineDirect Fulfillment.
- Cancellation must occur prior to the order being sent to the Warehouse Management System (Sent to WMS). If successful, Vin65 will return a "success" message.
- If you use WineDirect Compliance, the cancellation will auto cancel & void the transaction.
- Wineries using ShipCompliant will need to manually cancel the order in SC.
- Once cancelled, the same order number may not be used again. If a replacement order is needed, a new order will need to be processed.
If you have any questions, please reach out to your account manager or email csoperations@winedirect.com.
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Millennials are the next Boom generation
Joe Waechter posted a blog recently that talked about the next generation of wine drinkers. With much of the wine industry focused on the Boomer crowd, the Millennial generation may be a forgotten segment of our population.
Please click here to read the full blog post.
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Save three days of transit time shipping to the east!
Your customers have become accustomed to quick and easy delivery from
some of the largest and friendliest online retailers, like Amazon and
Zappos. It's no longer enough to worry about when your product will
ship. Your customers now want to know when their order will be
delivered.
With our bi-coastal delivery network,
your wine reaches the customer much more quickly. Because we use
refrigerated line-haul to transfer your product to our Ohio facility,
you can rest assured that the integrity of your wine is protected.
Speed of delivery equals improved customer satisfaction!
View the time in transit map here.
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DTC applications are now available for Massachusetts!
On November 21st the Massachusetts Alcoholic Beverages Control Commission (ABCC) issued an Advisory detailing the new direct-to-consumer wine shipping law and, more importantly, making available the forms necessary to apply for the license.
Please click here to review the Advisory.
Here's a link to the website where the application can be downloaded.
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