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Welcome to the WineDirect Portal

Our online Fulfillment Portal provides immediate access to the information you need to provide superlative customer service. One of the most advanced technology platforms in wine fulfillment; it offers an intuitive user interface and a wealth of immediately accessible information.

Here's a link to the Documentation Site for more information.

If you have any questions or comments,  please don't hesitate to contact the Client Success Team.  We love hearing from you!


Main Number:  800-819-0325
Client Services: 707-603-4011

Hours of Operation:
Monday through Friday
8:30am to 5pm


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UPS has improved their ground services, cutting down on transit times!

UPS has made some improvements to their ground services and have cut down transit times. Here are the updated transit times for all 5 of our warehouses:

Our Temp Control shipping solutions are now available!

Like years past, we have our Temp Control Routes up and running again from all West Coast facilities:

With our COOLPACK services, we're introducing new DuraTherm COOLPACKs with Sustainable Packaging Technology for 6 and 12 packs. These packs offer superior insulation, are extremely lightweight and 100% recyclable. For all other sizes, we will continue to offer our traditional foam packs. 

Interested to get a head start and configure these services? Watch our training video for guidance. 

Important DTC legislature is moving along in TN to stop 3rd party shipping.

Much like OK in 2019, TN is moving along with HB 742, a piece of legislature to stop DTC shipments from fulfillment houses.

What does this mean? If passed, WineDirect will be prohibited by the state of TN to ship into the state on your behalf.

The bill has made it's rounds through the House subcommittees with relative success. The bill has been handed off to the Senate where it'll make the similar rounds among the associated subcommittees. First Senate vote is scheduled for Tuesday 4/13 with the State and Local Government Committee.

Want to help fight it? Please reach out to Free the Grapes or The Wine Institute to have your voice heard.

In the meantime, until we're told otherwise by the state of TN, we will continue to ship to TN.

Pandemic Update: All WineDirect facilities are open and operational!

We're happy to announce that we're starting to open up our warehouses for limited client-facing activities, such as physical inventory counts. To schedule your next inventory count, please reach out to your Account Manager.

Our Client Success Team continues to work from home, as a preventive measure, and ready to assist you with all your shipping needs.

For information on COVID-19 and updates to shipping, please visit our COVID-19 Shipping Updates page for the latest and greatest.

For more information on how WineDirect is responding to COVID-19, please click here.