New Portal Enhancements!
We’ve added MORE snazzy features to the Portal!
Ability to "Clear All" fields to reset the search filters in View Orders.
Added the consumer email address to back orders and delivery exceptions.
Added additional inventory permissions to control who submits inventory Ins/Outs/Moves.
Added delivery attempts filter to select # of attempts made
Learn more by clicking here.
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Introducing the Client Services Ticket System
This tool will ensure the quickest and easiest path to issue resolution.
How it works:
Upon submitting your request to csoperations@winedirect.com, a case/ticket # is created and assigned to your Account Coordinator. While the case is open, you will receive updates (similar to the example above) which will be managed through to resolution.
If you have questions, please reach out to the team.
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How to handle wine shipping delays
Even if you have highly integrated eCommerce fulfillment operations, shipping delays can still happen. Particularly during peak times of year, you need to avoid making promises to customers that you can't deliver. The 2013 holiday season can serve as a reminder that shipping operations aren't infallible, and you can lose customer loyalty if packages don't arrive on time. Read full blog post here.
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Increase online wine sales from returning shoppers
When trying to sell wine online, are you directing your efforts toward new customers or previous clients? Some online retailers devote all their attention to attracting first-time shoppers, but this approach may not pay off in the long run.
Read more here.
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Are you offering the best wine shipping options?
Don't overlook the importance of wine shipping. Your fulfillment options can attract new customers, increase order size and build lasting loyalty.
Read full blog post here.
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Make returns as Easy as Possible for More DTC Sales
If you sell wine online, you most likely dread customers returning parcels to your winery. You lose money on the sale,
and it's complicated to coordinate the shipment. However, returns and exchanges are an inevitable part of online wine sales.
Read full blog post here.
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