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Welcome to the WineDirect Portal

Our online Fulfillment Portal provides immediate access to the information you need to provide superlative customer service. One of the most advanced technology platforms in wine fulfillment; it offers an intuitive user interface and a wealth of immediately accessible information.

Here's a link to the Documentation Site for more information.

If you have any questions or comments,  please don't hesitate to contact the Client Success Team.  We love hearing from you!


Main Number:  800-819-0325
Client Services: 707-603-4011

Hours of Operation:
Monday through Friday
8:30am to 5pm


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Important DTC legislature is moving along in TN to stop 3rd party shipping.

Much like OK in 2019, TN is moving along with HB 742, a piece of legislature to stop DTC shipments from fulfillment houses.

What does this mean? If passed, WineDirect will be prohibited by the state of TN to ship into the state on your behalf.

The bill was passed by the subcommittee on Wednesday 3/3 and will be considered by the State Government committee on Tuesday 3/9.

Want to help fight it? Please reach out to Free the Grapes or The Wine Institute to have your voice heard.

In the meantime, until we're told otherwise by the state of TN, we will continue to ship to TN.

Leverage our Weather Holds feature to hold shipping to states experiencing extreme weather.

Want to pause shipping to a state experiencing a heat wave or extreme cold? We have a feature for you - Weather HoldsWeather Holds will assist in holding back orders to any of the states you decide to configure for the facilities you wish.

WineDirect will only ship when you decide or when the Weather Hold expires. 

If you decide to release 50+ orders from Weather Hold or a Weather Hold with 50+ orders is about to expire, please reach out to your assigned Account Manager to plan and schedule. 

For the latest on carrier alerts, please click on the carrier specific Service Alerts - UPSFedExGSO 

Book Your 2021 Club Shipping Dates Today!

As we head into the Spring Club Shipping Season, we're here to remind you to submit your Club Checklist as soon as possible to officially reserve your club shipping day.

Some things to note:

  • Dates are filling fast and we may have limited capacity on some dates
  • All dates are reserved on a first come, first serve basis
  • The Club Checklist is due, at the latest, 6 weeks prior to your ship date (the earlier the better)
    • Even if dates were pre-reserved, we will need the checklist to officially confirm the reservation

To reserve your club dates, please submit your completed Club Checklist to

Pandemic Update: All WineDirect facilities are open and operational!

We're happy to announce that we're starting to open up our warehouses for limited client-facing activities, such as physical inventory counts. To schedule your next inventory count, please reach out to your Account Manager.

Our Client Success Team continues to work from home, as a preventive measure, and ready to assist you with all your shipping needs.

For information on COVID-19 and updates to shipping, please visit our COVID-19 Shipping Updates page for the latest and greatest.

For more information on how WineDirect is responding to COVID-19, please click here.