User Name:
 

Welcome to the WineDirect Portal

Our online Fulfillment Portal provides immediate access to the information you need to provide superlative customer service. One of the most advanced technology platforms in wine fulfillment; it offers an intuitive user interface and a wealth of immediately accessible information.

Here's a link to the Documentation Site for more information.

If you have any questions or comments,  please don't hesitate to contact the Client Success Team.  We love hearing from you!

CONTACT US

Main Number:  800-819-0325
Client Services: 707-603-4011

Hours of Operation: Monday through Friday

8:30 am- 5:00 pm

CONNECT WITH US

  > LinkedIn
  > Facebook
  > Twitter

WineDirect Update: 
We're Open!

As of 3/31, all WineDirect facilities are open and operational! 

During these difficult times, we want to make sure you know that we're here for you. Our business has been deemed "essential" and will remain open.

Please note that for the safety of our employees, we're limiting on-site visits. If you would like to come in, please reach out to your Account Manager.

Our Client Success Team is working remotely, as a preventive measure, and ready to assist you with all your shipping needs.

For more information on COVID-19 and updates to shipping, please visit our COVID-19 Shipping Updates page for the latest and greatest.

For more information on how WineDirect is responding to COVID-19, please click here.

Planned WineDirect
System Maintenance 

Thank you for your cooperation during the planned system maintenance scheduled over the weekend.

This past weekend, WineDirect Fulfillment Systems were down for 6 hours for a planned maintenance.

The maintenance was scheduled to occur from 8pm on Friday 3/27 through 2am on Saturday 3/28.

We're happy to announce that the maintenance went perfectly well.

If you're having issues clearing order exceptions at ShipCompliant due to the maintenance, please click here on how to clear the orders.

If you have any questions regarding the down time, please feel free to reach out to your Account Manager and/or your Account Coordinator for assistance. We can be reached by email at csoperations@winedirect.com or phone at 707-603-4011.

New 2020 
Club Checklist!

With the new decade, we have a new revamped Club and Allocation checklist.

We are happy to announce that we have revamped the Club and Allocation checklists. Some of the new features you will find include:

  • Temperature Control breakout - Making this easier for you to segment your orders!
  • CoolPack breakout - Forgot to send us your CoolPack count? Not to worry, it's now in your checklist!

Please take a look at the Club and Allocation checklist and let us know what you think!

If you have any questions or would like to submit a checklist for an upcoming Club or Allocation, please reach out to your Club Manager, Dominique Vestal, or your Account Manager. 

How's the Weather 
In Your Area?


With the ever changing weather, we hope to keep you updated as best as possible with any significant weather impacting the nation.

 If you wish to prevent any orders from going out, we highly recommend our Weather Hold tool to prevent any future orders from shipping. 

Have you already submitted the order? Not to worry, please reach out to your Account Manager and/or your Account Coordinator for assistance. We can be reached by email at csoperations@winedirect.com or phone at 707-603-4011.