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Welcome to the WineDirect Portal

Our online Fulfillment Portal provides immediate access to the information you need to provide superlative customer service. One of the most advanced technology platforms in wine fulfillment; it offers an intuitive user interface and a wealth of immediately accessible information.

Here's a link to the Documentation Site for more information.

If you have any questions or comments,  please don't hesitate to contact the Client Success Team.  We love hearing from you!

CONTACT US

Main Number:  800-819-0325
Client Services: 707-603-4011

Hours of Operation: Monday through Friday

 8:30 am- 5:00 pm

CONNECT WITH US

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 Giving Back to Our Community & Environment in 2019


With the giving season upon us, we'd like to take a moment to share the meaningful ways WineDirect is supporting our community and the environment this year.

Most recently, we donated $10,000 directly to local relief and rebuilding initiatives in the wake of the devastating Kincade Fire. We're inspired by the resilience of our families, friends and clients in Sonoma County as recovery continues.

We are also thrilled to announce that as of this October, we are offsetting 100% of the carbon footprint of our fulfillment clients' packages shipped through our 5 US Fulfillment Centers. That's the equivalent of growing 66,667 tree seedlings for 10 years or taking 850 cars off the road for an entire year!

To learn more about WineDirect's carbon offset program, please visit our most recent blog post

 New Greeting Cards Added to the WineDirect Catalog!


We have added 4 new holiday themed greeting cards!

Take a look at our updated Greeting Card Catalog for images on our new holiday themed cards now available at all facilities! 

 Please note that some selections are available on limited supply and that some added charges may apply. 

Like something you see and would like to make available in your account? Please contact your Account Coordinator at csoperations@winedirect.com or call us at 707-603-4011 for set-up!

Do you have questions on charges or how to get your custom branded greeting card set-up? Please consult with your Account Manager. 

 

 Want Your Order to Arrive in Time for the Holidays?

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We can help you ship your order in time for the holidays!

Shipping an order but not sure it will get there in time for the upcoming holidays?

Not to worry! We've put together a handy dandy Holiday Shipping Timeline!

The WineDirect Holiday Shipping Timeline breaks it down by facility, service level, and holiday to help you ship on time. 

For assistance or questions, kindly reach out to your Account Manager or the Client Success Team at csoperations@winedirect.com or 707-603-4011.

12/2 - American Canyon (WDI) Facility Update

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Order Status and Shipping Timelines 

Unfortunately, due to unprecedented Daily order volume, there is a possibility a limited number of orders may experience a delay through December. 

While our Fulfillment Team, vendors, and carriers are expertly handling unprecedented shipping volume and we do not anticipate many delays, a limited number of orders may ship after the requested ship date, or experience extended transit times throughout the holiday season. 

We thank you for your business and support during the busiest time of the year for all of us. We, and our carriers partners, are doing everything we can to deliver you and your customers a seamless shipping experience.

If you have any questions, concerns and/or would like details on Club or Daily orders, please feel free to reach out to your Account Manager or the Client Success Team by emailing us at csoperations@winedirect.com or calling us at 707-603-4011.