Announcing new editing features!
You now have the ability to edit orders on hold directly through the fulfillment portal. This is a feature many of you have asked for and thanks to our technology team; you can now make changes directly. No need to contact Client Services!
Change contents of an order
Change order attributes
Cancel an order
Change an address
Cancel inventory In's and Out's
To learn more, please visit our documentation site. Certainly feel free to reach out to us if you have any questions.
It's all in your delivery - ways to differentiate your winery
Please check out Joe Waechter's recent blog post in which he discusses the post purchase experience.
"While service is one area to differentiate your winery, the same is true of the package delivery experience. In the haste to acquire new customers and convince them to make a purchase, it’s easy to forget that the delivery experience is an area where you have an opportunity to really shine – to convert casual purchasers to faithful customers."
You can read to full blog post here.
The new club/release checklist is now available
The most recent (3/1/2015) Club/Release Checklist form is now available for use. The form can now accommodate up to 25 SKUs per Club/Release and the Variation sections allow for more detail.
Please discard any previous versions and use this one effective immediately. If you have any questions, feel free to reach out to your Account Manager…we are happy help!
If you have any questions, please reach out to you us via phone or email firstname.lastname@example.org.